Terms and conditions

This document is available in several language versions. The Czech version is binding and prevails in the event of any discrepancy between the language versions.

These general terms and conditions ("Terms") of GPD a.s., with registered office at Předmostí 1860/6, Děčín V-Rozbělesy, 405 02 Děčín, Company ID 25031881, registered in the Commercial Register under file number B 1625/KSUL at the Regional Court in Ústí nad Labem, Email logistika@gpd.cz, Phone +420 412 526 551 ("We" or "Seller") govern, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended ("Civil Code"), the mutual rights and obligations between you, as the buyer, and us, as the seller, arising in connection with or on the basis of a purchase contract ("Contract") concluded through the E-shop on the website https://www.tyreto.cz/.

All information about the processing of your personal data is contained in the Privacy Policy, which you can also find at the link at the very bottom of the website.

The provisions of these Terms form an integral part of the Contract. The Contract and Terms are prepared in Czech. We may unilaterally modify or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the validity of the previous wording of the Terms.

Since communication takes place primarily remotely, our Contract also uses means of distance communication that allow us to agree without our simultaneous physical presence, and the Contract is therefore concluded remotely in the E-shop environment, through the website interface ("E-shop web interface").

If any part of the Terms contradicts what we have agreed together during your purchase in our E-shop, this specific agreement shall take precedence over the Terms.

• I. DEFINITIONS

1. Price is the amount you will pay for the Goods;
2. Delivery Price is the amount you will pay for the delivery of the Goods, including the cost of packaging;
3. Payment Price is the amount you will pay for the selected payment method (e.g., cash on delivery);
4. Total Price is the sum of the Price, Delivery Price, and Payment Price;
5. VAT is value-added tax according to applicable legal regulations;
6. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
7. Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with us;
8. User Account is an account created based on the information you provide, which enables the storage of entered data and the preservation of the history of ordered Goods and concluded Contracts;
9. You are the person purchasing in our E-shop, referred to in legal regulations as the buyer;
10. Goods is everything you can purchase in the E-shop.

• II. GENERAL PROVISIONS AND INFORMATION

1. Purchase of Goods is only possible through the E-shop web interface.
2. When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. The information you provide to us when ordering Goods will therefore be considered correct and truthful.

• III. CONCLUSION OF CONTRACT

1. The Contract with us can only be concluded in Czech.
2. The Contract is concluded remotely through the E-shop, and you bear the costs of using means of distance communication. However, these costs do not differ from the basic rates you pay for using these means (especially for internet access), so you should not expect any additional costs charged by us beyond the Total Price. By submitting an Order, you agree to the use of means of distance communication.
3. In order for us to conclude the Contract, you must create an Order proposal on the E-shop. This proposal must include the following information:
   a) information about the purchased Goods (in the E-shop, you mark the Goods you are interested in purchasing with the "BUY" button);
   b) information about the Price, Delivery Price (if not zero), Payment Price (if not zero), method of payment of the Total Price, and the required method of delivery of the Goods; this information will be entered as part of the creation of the Order proposal within the user interface of the E-shop, with information about the Price, Delivery Price, and Total Price automatically displayed based on your chosen Goods and method of delivery;
   c) your identification and contact details for us to deliver the Goods, especially your first name, surname, delivery address, phone number, and email address;
4. During the creation of the Order proposal, you can change and check the information until it is created. After checking by clicking the "binding order" button, you create the Order. However, before clicking the button, you must confirm your familiarization with and consent to these Terms, otherwise it will not be possible to create the Order. A checkbox serves for confirmation and consent. After clicking the "binding order" button, all completed information will be sent directly to us.
5. We will confirm your Order as soon as possible after it is delivered to us, by a message sent to your email address specified in the Order. The confirmation will include an Order summary and these Terms. Confirmation of the Order from our side results in the conclusion of the Contract between us and you. The Terms in the wording effective at the time of the Order form an integral part of the Contract.
6. Cases may also arise when we cannot confirm your Order. These are especially situations when the Goods are not available or cases when you order more units of Goods than we allow. However, we will always provide you with information about the maximum quantity of Goods in advance within the E-shop, so it should not be surprising to you. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. The Contract is concluded in such a case at the moment you confirm our offer.
7. If an obviously incorrect Price is stated in the E-shop or in the Order proposal, we are not obliged to deliver the Goods to you at this Price, even if you have received an Order confirmation and thus the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded in such a case at the moment you confirm our offer. If you do not confirm our offer within 3 days of its dispatch, we are entitled to withdraw from the concluded Contract. An obviously incorrect Price is, for example, a situation where the Price does not correspond to the usual price of other sellers or a digit is missing or excessive.
8. If the Contract is concluded, you have an obligation to pay the Total Price.
9. If you have a User Account, you can make an Order through it. In such a case, you still have an obligation to verify the correctness, truthfulness, and completeness of the pre-filled information. The method of creating the Order is identical to that of a buyer without a user account, but the advantage is that you do not need to repeatedly fill in your identification details.
10. In some cases, we allow you to use a discount on the purchase of Goods. To receive the discount, you must fill in the discount code in the designated field as part of the Order proposal. If you do so, the Goods will be provided to you at a discount.

• IV. USER ACCOUNT

1. Based on your registration within the E-shop, you can access your User Account.
2. When registering a User Account, you are obliged to enter all requested information correctly and truthfully and to update it in case of changes.
3. Access to the User Account is secured by a username and password. Regarding these access credentials, it is your obligation to maintain confidentiality and not provide this information to anyone. In case of their misuse, we bear no responsibility.
4. The User Account is personal, and you are not entitled to allow its use by third parties.
5. We may cancel your User Account, especially if you do not use it for more than 1 year, or if you violate your obligations under the Contract.
6. The User Account may not be available continuously, especially due to necessary maintenance of hardware and software equipment.

• V. PRICE AND PAYMENT CONDITIONS, RETENTION OF TITLE

1. The Price is always stated in the E-shop, in the Order proposal, and of course in the Contract. In case of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal applies, which will always be identical to the price in the Contract. The Order proposal also states the Delivery Price, Payment Price, and any conditions for free shipping.
2. The Total Price is stated including VAT and all fees established by law.
3. We will request payment of the Total Price from you after the conclusion of the Contract and before the handover of the Goods. You can pay the Total Price in the following ways:
   a) Cash on delivery.
4. In such a case, payment occurs upon delivery of the Goods at the time of handover. In case of cash on delivery payment, the Total Price is due upon receipt of the Goods.
5. The Invoice will be issued electronically after payment of the Total Price and will be sent to your email address.
6. Ownership of the Goods passes to you only after you pay the Total Price and take over the Goods.

Payment gateway provider details and links:

• ComGate Payments, a.s.
• Gočárova třída 1754/48b, Hradec Králové
• Email: platby-podpora@comgate.cz
• Tel: +420 228 224 267
• About ComGate payment gateway – https://www.comgate.cz/cz/platebni-brana
• Card payment – https://help.comgate.cz/v1/docs/cs/platby-kartou
• Bank transfer payment – https://help.comgate.cz/docs/bankovni-prevody

• VI. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE

1. The Goods will be delivered to you in the manner of your choice, and you can choose from the following options:
   a) Delivery through transport companies Česká pošta, PPL CZ, DHL, Zásilkovna, or other similar services depending on your location, parameters of ordered goods, origin warehouse, and carrier workload;
2. Goods can only be delivered within the Czech Republic.
3. The delivery time of the Goods always depends on its availability and the chosen method of delivery and payment. The expected delivery time of the Goods will be communicated to you in the Order confirmation. The time stated in the E-shop is only indicative and may differ from the actual delivery time.
4. Upon receipt of the Goods from the carrier, you are obliged to check the integrity of the Goods packaging and, in case of any defects, immediately notify the carrier and us. If there was a defect in the packaging that indicates unauthorized handling and entry into the shipment, you are not obliged to take over the Goods from the carrier.
5. If you violate your obligation to take over the Goods, except in cases according to Article 6.4 of the Terms, this does not result in a breach of our obligation to deliver the Goods to you. At the same time, your failure to take over the Goods is not a withdrawal from the Contract between us and you. However, in such a case, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the right to payment of the Delivery Price or the right to compensation for damages if incurred.
6. If, for reasons arising on your side, the Goods are delivered repeatedly or in a different manner than agreed in the Contract, you are obliged to reimburse us for the costs associated with this repeated delivery. We will send you payment details for payment of these costs to your email address specified in the Contract, and they are due 14 days from the delivery of the email.
7. The risk of damage to the Goods passes to you at the moment you take it over. In case you to not take over the Goods, except in cases according to Article 6.4 of the Terms, the risk of damage to the Goods passes to you at the moment when you had the opportunity to take it over, but for reasons on your side, the takeover did not occur. The transfer of the risk of damage to the Goods means that from this moment you bear all consequences associated with loss, destruction, damage, or any depreciation of the Goods.
8. In case the Goods were not listed in the E-shop as In Stock and an indicative availability time was stated, we will always inform you in case of:
   a) an extraordinary production outage of the Goods, and we will always communicate to you the new expected availability time or information that it will not be possible to deliver the Goods;
   b) significant delay in delivery of the Goods from our supplier, and we will always communicate to you the new expected delivery time.
9. If we are unable to deliver the Goods to you even within 30 days from the expiration of the Goods delivery time stated in the Order confirmation, for any reason, both we and you are entitled to withdraw from the Contract.

• VII. RIGHTS FROM DEFECTIVE PERFORMANCE

1. We guarantee that at the time of transfer of the risk of damage to the Goods according to Article 6.7 of the Terms, the Goods are without defects, especially that:
   a) it has properties that we have agreed with you, and if they were not expressly agreed, then such properties that we stated in the description of the Goods, or such properties that can be expected with regard to the nature of the Goods;
   b) it is suitable for the purposes we stated or for the purposes that are usual for Goods of this type;
   c) it corresponds to the quality or design of the agreed sample, if the quality or design was determined according to the sample;
   d) it is in the corresponding quantity and weight;
   e) it meets the requirements imposed on it by legal regulations;
2. Rights and obligations regarding rights from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
3. If the Goods have a defect, i.e., especially if one of the conditions according to Article 7.1 is not met, you can notify us of such a defect and exercise rights from defective performance (i.e., make a claim for the Goods) by sending an email or letter to our addresses stated in our identification details. For a claim, you can also use a sample form provided by us, which forms Annex No. 1 to the Terms. In exercising the right from defective performance, you must choose how you want to resolve the defect, and you cannot subsequently change this choice, except in cases according to Article 7.4, without our consent. We will handle the claim in accordance with your exercised right from defective performance. If you do not choose a defect resolution method, you have the rights stated in Article 7.5 even in situations where the defective performance was a material breach of the Contract.
4. If defective performance is a material breach of the Contract, you have the following rights:
   a) to remove the defect by delivery of new Goods without defects or by delivery of the missing part of the Goods;
   b) to remove the defect by repairing the Goods;
   c) to a reasonable discount from the Price;
   d) to withdraw from the Contract.
5. If you choose a solution according to points a) or b) and we do not remove the defect within a reasonable period that we have stated, or we inform you that we will not remove the defect in this way at all, you have the rights according to points c) and d), even if you did not originally request them in the claim. Also, if you choose to remove the defect by repairing the Goods and we find that the defect is irreparable, we will inform you and you can choose another method of removing the defect.
6. If defective performance is a non-material breach of the Contract, you have the following rights:
   a) to remove the defect by delivery of new Goods without defects or by delivery of the missing part of the Goods;
   b) to remove the defect by repairing the Goods;
   c) to a reasonable discount from the Price.
7. However, if we do not remove the defect in time or refuse to remove the defect, you have the right to withdraw from the Contract. You can also withdraw if you cannot properly use the Goods due to repeated occurrence of the defect after repair of the Goods or due to a larger number of defects in the Goods.
8. In case of both material and non-material breach, you cannot withdraw from the Contract or demand delivery of new goods if you cannot return the Goods in the condition in which you received them. However, this does not apply in the following cases:
   a) if there was a change in the condition of the Goods as a result of an inspection to detect the defect;
   b) if the Goods were used before the discovery of the defect;
   c) if the impossibility of returning the Goods in an unchanged condition was not caused by your action or omission;
   d) if, before the discovery of the defect, there was a sale, consumption, or modification of the Goods during normal use on your part; if this only happened partially, you are obliged to return the part of the Goods that can be returned, and in such a case, you will not be returned the part of the Price corresponding to your benefit from the use of part of the Goods.
9. Within 3 days of receiving the claim, we will confirm to you by email that we have received the claim, when we received it, and the expected duration of claim processing. We will process the claim without undue delay, but no later than 30 days from its receipt. The period can be extended by our mutual agreement. If the period expires in vain, you can withdraw from the Contract.
10. We will inform you about the processing of the claim by email. If the claim is justified, you are entitled to reimbursement of reasonably incurred costs. You are obliged to prove these costs, e.g., with receipts or confirmations of the delivery price, and their amount should correspond to the Delivery Price. If the defect was removed by delivery of new Goods, you are obliged to return the original Goods to us, but we bear the costs of this return.
11. If you are an entrepreneur, you are obliged to notify and point out the defect without undue delay after you could have detected it, but no later than three days from receipt of the Goods.
12. If you are a consumer, you have the right to exercise rights from defective performance for a defect that occurs in consumer Goods within 24 months from receipt of the Goods.
13. The provisions regarding the right from defects do not apply in case of:
    a) Goods sold at a lower Price, for the defect for which the lower price was agreed;
    b) wear of the Goods caused by its normal use;
    c) used Goods for a defect corresponding to the degree of use or wear that the Goods had when you took it over;
    d) when it results from the nature of the Goods.

• VIII. WITHDRAWAL FROM CONTRACT

1. Withdrawal from the Contract, i.e., termination of the contractual relationship between us and you from its beginning, may occur for the reasons and in the ways stated in this article or in other provisions of the Terms where the possibility of withdrawal is expressly stated.
2. If you are a consumer, i.e., a person purchasing Goods outside the scope of your business activity, you have the right, in accordance with Section 1829 of the Civil Code, to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods. In case we have concluded a Contract whose subject is several types of Goods or delivery of several parts of Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in case we have concluded a Contract on the basis of which we will deliver Goods to you regularly and repeatedly, it begins to run on the day of delivery of the first shipment. You can withdraw from the Contract in any demonstrable way (especially by sending an email or letter to our addresses stated in our identification details). For withdrawal, you can also use a sample form provided by us, which forms Annex No. 2 to the Terms.
3. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:
   a) Goods whose Price depends on fluctuations in the financial market independently of our will and may occur during the period for withdrawal from the Contract;
   b) Goods that have been customized according to your wishes or for your person;
   c) Goods that are subject to rapid deterioration and Goods that have been irreversibly mixed with others after delivery;
4. The period for withdrawal according to Article 8.2 of the Terms is considered preserved if you send us a notice during its course that you are withdrawing from the Contract.
5. In case of withdrawal from the Contract, the Price will be returned to you within 14 days from the date of effectiveness of the withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be returned earlier than you return the Goods to us or prove that it was sent back to us. Please return the Goods to us clean, if possible including the original packaging. We, as the seller, have the right to compensation for the costs of restoring the goods to their original condition.
6. In case of withdrawal from the Contract according to Article 8.2 of the Terms, you are obliged to send us the Goods within 14 days of withdrawal and bear the costs associated with returning the goods to us. You, on the other hand, are entitled to have us return the Delivery Price to you, but only in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for delivery of the Goods. In case of withdrawal due to us breaching the concluded Contract, we also cover the costs associated with returning the goods to us, but again only up to the amount of the Delivery Price in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered during delivery of the Goods.
7. You are liable to us for damage in cases where the Goods will be damaged as a result of your handling of it differently than is necessary to handle it with regard to its nature and properties. We will charge you for the damage caused in such a case after the Goods are returned to us, and the due date of the charged amount is 14 days. If we have not yet returned the Price to you, we are entitled to offset the claim for costs against your claim for the return of the Price.
8. We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (especially reasons on the part of third parties or reasons based on the nature of the Goods), even before the expiration of the period stated in Article 6.9 of the Terms. We can also withdraw from the Contract if it is obvious that you have deliberately provided incorrect information in the Order. If you purchase goods within your business activity, i.e., as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

• IX. DISPUTE RESOLUTION WITH CONSUMERS

1. We are not bound in relation to buyers by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
2. We handle consumer complaints through the email address logistika@gpd.cz. Information about the handling of the complaint will be sent to the buyer's email address.
3. The Czech Trade Inspection is responsible for out-of-court resolution of consumer disputes arising from the Contract, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: http://www.coi.cz. The platform for online dispute resolution located at http://ec.europa.eu/consumers/odr can be used in resolving disputes between the seller and the buyer who is a consumer, from a purchase contract concluded by electronic means.
4. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz is a contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/ES (Regulation on online consumer dispute resolution).

• X. FINAL PROVISIONS

1. If our legal relationship contains an international element (for example, if we ship goods outside the territory of the Czech Republic), the relationship shall always be governed by the law of the Czech Republic. If you are a consumer, however, this provision does not affect your rights arising from legal regulations.
2. We will deliver all written correspondence to you by e-mail. Our e-mail address is stated in our identification details. We will deliver correspondence to your e-mail address stated in the Contract or in your User Account, or to the address from which you contacted us.
3. The Contract may only be amended by our written agreement. We are, however, entitled to amend and supplement these Terms; such an amendment shall not affect Contracts already concluded, but only Contracts concluded after the amendment takes effect.
4. In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, outages of subcontractors, etc.), we bear no liability for damage caused as a result of or in connection with force majeure, and if the force majeure lasts longer than 10 days, both we and you have the right to withdraw from the Contract.
5. The annexes to the Terms are a model complaint form and a model form for withdrawal from the Contract.
6. The Contract, including the Terms, is archived by us in electronic form but is not accessible to you. However, you will always receive these Terms and the Order confirmation with the Order summary by e-mail, so you will always have access to the Contract even without our cooperation. We recommend that you always save the Order confirmation and the Terms.
   
   These Terms take effect on 1 June 2023.

This document is available in several language versions. The Czech version is binding and prevails in the event of any discrepancy between the language versions.

COMPLAINT FORM

Recipient: GPD a.s., Předmostí 1860/6, Děčín V-Rozbělesy, 405 02 Děčín

Filing a Complaint

Date of Contract conclusion:

First and last name:

Address:

Email address:

Goods being claimed:

Description of Goods defects:

Proposed method for complaint resolution, or indication of bank account number for discount provision:

I also request the issuance of a confirmation of the complaint exercise stating when I exercised this right, what is the content of the complaint along with my claim, including the date and method of complaint resolution.

Date:

Signature:

CONTRACT WITHDRAWAL FORM

Recipient: GPD a.s., Předmostí 1860/6, Děčín V-Rozbělesy, 405 02 Děčín

I hereby declare that I withdraw from the Contract:

Date of Contract conclusion:

First and last name:

Address:

Email address:

Goods subject to withdrawal:

Method for returning the funds received, or the bank account number:

If the buyer is a consumer and has ordered goods through the e-shop of GPD a.s., with registered office at Předmostí 1860/6, Děčín V-Rozbělesy, 405 02 Děčín (the "Company"), or by other means of distance communication, the buyer has the right, except in the cases referred to in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from a purchase contract already concluded within 14 days of the day of taking over the goods, without giving any reason and without any penalty. The buyer shall notify the Company of the withdrawal in writing to the address of the Company's establishment or electronically to the e-mail address stated on the model form.

If a buyer who is a consumer withdraws from the purchase contract, the buyer shall send or hand over to the Company the goods received from it without undue delay, and no later than 14 days after withdrawing from the purchase contract.

If a buyer who is a consumer withdraws from the purchase contract, the Company shall return to the buyer without undue delay, and no later than 14 days after the withdrawal from the purchase contract, all funds (the purchase price of the delivered goods) including the delivery costs that it received from the buyer under the purchase contract, in the same manner. If the buyer chose a method of delivery other than the cheapest one offered by the Company, the Company shall reimburse the buyer for the delivery costs only up to the amount corresponding to the cheapest method of delivery offered. The Company is not obliged to return the funds received to the buyer before the buyer hands the goods over to it or proves that the goods have been sent to the Company.

Date:

Signature:

This document is available in several language versions. The Czech version is binding and prevails in the event of any discrepancy between the language versions.

As the commercial company GPD, a.s., we operate an online store on the website https://www.tyreto.cz/.

For the purpose of selling goods, providing related services and operating our website, we process certain personal data.

Personal data processing is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").

1. Processing of personal data

1.1 Processing of personal data when using the contact form, creating a customer account or interacting with the customer account or checkout

If you enquire about our products and services, we will work with your contact details that you provide to us, mainly through the contact form. These are: first name, surname, email, phone, delivery addresses, billing addresses, company name, company ID, ordered goods, order notes and other information related to your purchases from us.

If you are logged in, we also keep your answers from the tire selection guide (for example your annual mileage and where and how you drive), the tire service you choose yourself and the contents of your last cart on your customer account, so that you can use them on another device as well.

You can also create your customer account and log in to it with your Google, Seznam, Apple or Facebook account (whichever of them we currently offer). With your consent, the service passes us your name, your e-mail address and the identifier of your account with it; your password for that service never reaches us. We use this data only to create your customer account and to log you in to it.

For what reason we collect information

We contact you through them for further arrangements regarding the delivery of goods.

The information also serves to facilitate further purchases and identify your customer account.

On what legal basis we collect information

This is processing based on Article 6(1)(b) GDPR – contract negotiation or taking steps prior to concluding a contract at your request.

How long we will process personal data

If we do not enter into further cooperation, we will process your data for a maximum of 10 years from our last communication, your last purchase or interaction with the customer account.

1.2 Processing of personal data in case of purchase

If you purchase from us, we will work with the data you provide. These are mainly billing details: first name, surname, email, phone, delivery addresses, billing addresses, company name, company ID, ordered goods, order notes and other information related to your purchases from us.

For what reason we process information

We need to process personal data to fulfil our contract – to deliver our goods and related services to you. We will also communicate with you via contact details regarding the status of your order, possibly regarding complaints or your enquiries.

We will further process personal data to fulfil our obligations arising from the law (mainly for accounting and tax purposes, possibly for handling complaints and other legal requirements related to your order).

On what legal basis we process personal data

This is processing based on Article 6(1)(b) GDPR – contract performance and Article 6(1)(c) GDPR – fulfilment of our legal obligation.

How long we will process personal data

For the duration of our service and then 10 years from the last provision of such service or delivery of goods.

2. Commercial communications

If you permitted us to do so when purchasing, we will use your email address for our newsletter.

On what legal basis

This is permitted by Section 7(3) of Act No. 480/2004 Coll. on certain information society services, if you did not prohibit it when purchasing.

How long we will process personal data?

10 years from your last purchase. You can unsubscribe from the newsletter at any time via email or contact us at: logistika@gpd.cz

3. Who has access to the data?

Your data remains with us. Nevertheless, certain companies or other persons work for us who have access to the data because they help us operate our e-shop. These are:

• companies involved in the dispatch and transport of goods
• companies managing IT systems

We process personal data only within the territory of the European Union.

4. What else you should know

We do not have a designated data protection officer in our company.

Our company does not make decisions based on automated processing or profiling.

If you have questions about personal data, contact us at logistika@gpd.cz or call +420 412 526 551.

5. Use of cookies

Cookies are text files containing a small amount of information that are downloaded to your device when you visit our website. Cookie files are then sent back to the website or another website that recognises them on each subsequent visit.

Cookies perform various tasks, for example they enable effective navigation between web pages, remember your preferences and generally improve the user experience. They can also ensure that advertisements displayed online are better suited to you and your interests.

We use the following cookies on our website:

• Essential cookies:

• Analytics cookies:

• User data and marketing:

Please note that third parties (including e.g. providers of external services) may also use cookies and/or access data collected by cookies on the website.

Consent may be given via the checkbox in the so-called cookie bar. Consent may be changed via the link at the bottom of this page.

Further information about cookies and their current list can be found in the individual internet browsers, most often in the Developer Tools section.

You can also subsequently refuse cookies in your browser settings or set the use of only some of them.

Further information on managing cookies in individual browsers can be found at the following links:

• Internet Explorer – https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
• Google Chrome – https://support.google.com/chrome/answer/95647?hl=en
• Firefox – https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Safari – https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac
• Opera – https://help.opera.com/en/latest/security-and-privacy/
• Microsoft Edge – https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge

6. Your rights in connection with the processing of personal data

The GDPR gives you, among other things, the right to contact us and request information about what personal data we process, to request access to this data and to have it updated or corrected, or to request restriction of processing, you may request a copy of the processed personal data, in certain situations request erasure of personal data from us, and in certain cases you have the right to data portability. You may object to processing based on legitimate interest.

If you believe we are not handling data correctly, you have the right to lodge a complaint with the Office for Personal Data Protection, or to turn to a court with your claims.

These terms are effective from 9 October 2026

This document is available in several language versions. The Czech version is binding and prevails in the event of any discrepancy between the language versions.

General competition conditions

Competition Organizer: GPD a.s., with registered office at Předmostí 1860/6, Děčín V-Rozbělesy, 405 02 Děčín, Company ID 25031881.

1. General provisions

These rules determine and define the conditions for participation in promotional competitions organized by the Organizer, published on platforms such as Facebook and Instagram. By participating in the competition, the participant expresses consent to these conditions and undertakes to comply with them.

2. Right to participate

Individuals over 18 years of age with permanent residence in the Czech Republic can participate in the competition. Employees of the Organizer and other persons directly associated with the competition are not entitled to participate. Participants must be holders of a valid driver's license.

3. Competition description

Details of each specific competition, including the method of participation and rules for evaluation, will always be specified in the description of individual competition promotions on the relevant social networks and on the Organizer's website.

4. Competition duration

The specific start and end of the competition will be announced in the competition description on the relevant social network and on the Organizer's website.

5. Prizes

Specific prizes and their value will be announced within each individual competition. The Organizer reserves the right to change prizes if it is unable to obtain the originally announced prizes, without prior notice. In case of a prize change, participants will be informed through the communication channels used.

6. Winner selection and prize handover

Winners will be selected by the Organizer or a designated representative based on the rules specified for each competition. Winners will be contacted through the social network or email and must fulfil all requirements for claiming the prize within 14 days of notification.

7. Personal data protection

Personal data obtained in connection with the competition will be processed in accordance with GDPR and only for the purposes of this competition. Details on the processing of personal data are set out in the related documents available at [URL of your privacy page].

8. Final provisions

The Organizer reserves the right to change the rules, terminate the competition early or change the prizes without prior notice. Any changes will be communicated through the channels on which the competition was published.

9. Complaints

Complaints regarding the conduct of the competition may be submitted in writing to the Organizer's address within 15 days of the competition end.

10. Publicity

Winners agree to the use of their name, image and other relevant information for promotional purposes related to the competition without any claim to compensation.

11. Complaints and dispute resolution

All complaints and disputes related to the competition will be resolved in accordance with the legal order of the Czech Republic.

These rules take effect on [date] and are available on the website [URL of your rules page].